Dental Associates

  • Patient Care Coordinator

    Job Locations US-WI-Appleton - North
    Job ID
    Clinic Support
  • The Company

    At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides a career, not just a job, for our employees. We are a growing organization and continue to expand our footprint within Wisconsin. Dental Associates is a family owned company but with 14 clinics in Wisconsin we offer the stability of a large corporation and opportunity for growth.

    Company Perks

    • Opportunity for annual pay increases
    • On-the-job training, exposure and cross-training to all specialty areas
    • State-of-the-art technology
    • Team centric atmosphere
    • Paid holidays, vacation and sick time
    • Insurance: Medical, Vision, Life, Voluntary, Short and Long-Term Disability
    • Full Dental Coverage, no premiums
    • Advancement opportunities: 75% of current supervisors were promoted from within
    • Opportunities to transfer to different departments and clinics
    • Stable working hours
    • 401k company match, HSA, FSA and more!

    Responsibilities & Requirements

    Summary: As a Patient Care Coordinator, you are the patient’s first point of contact, giving high quality customer service. You contribute to the business success of Dental Associates through the provision of effective patient and customer service and relations, interpersonal communication, accurate data collection, processing, record entry, and total patient satisfaction.


    Responsibilities of the Patient Care Coordinator:

    • Performing account management, including patient registration using DSA system and all steps necessary to create a patient record
    • Reviewing and maintaining patient accounts accurately
    • Understanding the purpose of all clinic forms as they relate to patient care (i.e., patient records, financial forms, and insurance contracts)
    • Understanding and implementing patient flow process, including registration process
    • Performing patient management, including check in and check out procedures; assisting other departments as needed
    • Managing incoming phone calls and delivering and returning messages
    • Coordinating primary and Care Plus benefits with patient’s treatment

    Requirements for the Patient Care Coordinator:

    • High school graduate or equivalent
    • Dental or insurance experience strongly preferred
    • Previous customer service experience strongly preferred
    • Overall knowledge and understanding of dental terminology a plus
    • Candidates with prior phone-service/ customer service experience encouraged to apply

    If you’re ready for an exciting, stable career with a growing company apply today!


    Get to know Dental Associates

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