Dental Associates

Insurance Verification Lead

Job Locations US-WI-Wauwatosa - Forum
Job ID
Corporate Office

Company Perks

In addition to an excellent compensation package, we offer our employees a comprehensive benefits package that includes the following:

  • Health insurance
  • Dental insurance
  • Life insurance
  • Vision plan
  • Health savings and flexible spending account
  • Disability coverage
  • 401k plan with company match
  • Paid time off, including paid vacation, holidays and sick time
  • Staff member discount programs


The Company

Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned group dental practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth. We also invest in our talented team members through continuing education and other development opportunities.


Our team provides comprehensive support to each of our clinics throughout Wisconsin to deliver the affordable, quality care that our patients have come to expect. You will enjoy working with a small collegial team, though still benefitting from the perks of being an employee of an established company with nearly 850 employees total.


Responsibilities & Requirements




The Team Leader will provide assistance and support to the Patient Financial Services department. This position is responsible for effectively leading, developing, directing, and providing oversight to the Office staff while spearheading quality and customer satisfaction initiatives.

  • Fill in for Office staff in the case of absenteeism and to help cover high volume periods.
  • Provide work direction with clear responsibility for the coordination of resources to effectively support the day-to-day operations.
  • Responsible for assuring Team compliance with Dental Associates rules, regulations and policies, including effective recommendation of discipline for violations.
  • Oversee the staff activities to provide a consistent customer experience.
  • Effectively resolve escalated internal and external customer issues.
  • Act as a change agent supporting continuous improvement initiatives using lean principles and tools.
  • Maintain a professional image in appearance and manner.
  • Create and maintain department training material to ensure function and accuracy.
  • Communicate daily, weekly and monthly metrics with team.
  • Create learning opportunities to advance skill sets and productivity.
  • Provide coaching and counseling to the Office staff for increased accuracy, production and service.
  • Evaluate and provide performance feedback.
  • Schedule and lead regular team huddles to manage workflow, utilize staff resources and support team problem solving.
  • Create and maintain personnel working files for all staff members including confidential management memoranda


Job Requirements:

  • Minimum of two years of dental or insurance experience preferred 
  • Comprehensive understanding of practice management system and Microsoft Office products.
  • Excellent written and verbal communication skills
  • Ability to calculate figures and amounts, such as percentages and discounts.
  • Sound decision making and organizational skills.
  • Ability to handle confidential information in a sensitive manner.
  • Post-secondary education in business, communication, management or healthcare is preferred.
  • Applicants working with CarePlus may be required to obtain their insurance license within six months of hire.


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