Dental Associates

Customer Service Representative

Job Locations US-WI-Wauwatosa - Forum
Job ID
Corporate Office

Company Perks


In addition to an excellent compensation package, we offer our employees a comprehensive benefits package that includes the following:

      • Opportunity for annual pay increases 
      • Bonus opportunities 
      • Health insurance
      • Dental insurance
      • Life insurance
      • Vision Insurance 
      • Health savings and flexible spending account options
      • Disability coverage
      • 401k plan with company match
      • Paid time off, including paid holidays 
      • Staff member discount program


The Company


Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned group dental practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth. We also invest in our talented team members through continuing education and other development opportunities.


Our team provides comprehensive support to each of our clinics throughout Wisconsin to deliver the affordable, quality care that our patients have come to expect. You will enjoy working with a small collegial team, though still benefitting from the perks of being an employee of an established company with nearly 850 employees total.


Responsibilities & Requirements

Job Duties and Responsibilities:

  • Assist internal and external customers with billing issues and questions
  • Greet customers warmly and determine problem or reason for calling
  • Manage large amounts of incoming calls
  • Resolve concerns by clarifying the customer’s complaint; determining the cause of the concern; working with other teams to identify problems and following up to provide resolution
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the appropriate methods/tools
  • Maintain records of customer interactions
  • Collect payments and establish payment arrangements
  • Assist with training new employees        


  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer oriented with the ability to adapt/respond to different types of individuals
  • Excellent communication skills
  • Ability to multitask, prioritize and mange time effectively



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